Return & Refund Policy

We make our products in small batches and pack each order with care. If something goes wrong, please contact us and we will handle it plainly and fairly.

Personal Care Products

For safety and hygiene reasons, we cannot accept returns on opened or used personal care products. This includes soaps, lotions, balms, deodorants, lip balms, and similar goods.

Unused and unopened items may be eligible for return within 14 days of delivery. Items must be in original condition and packaging.

Customers are responsible for return shipping unless the issue was our mistake.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number
• A photo of the item
• A photo of the packaging
• A short note explaining the issue

Once we review it, we may offer a replacement, store credit, or refund depending on the situation.

Melted or Heat-Affected Products

Some of our products are made with natural fats, oils, butters, and waxes. Balms, lotions, deodorants, and candles may soften or melt in warm weather.

We pack with care, but we cannot control heat exposure once an order leaves our hands. Please bring packages inside promptly after delivery.

If a product softens in transit, let it return to room temperature before opening or using. In most cases, the product is still usable.

Handmade Variation

Our products are made by hand in small batches. Natural variation in color, scent, texture, shape, and weight is expected.

These small differences are part of handmade work and are not considered defects.

Workshops

Workshop seats are limited.

Cancellations made at least 7 days before the workshop may be eligible for a refund or credit toward a future workshop.

Cancellations made less than 7 days before the workshop are generally non-refundable unless we are able to fill your seat.

If we need to cancel or reschedule a workshop because of weather, farm needs, illness, low enrollment, or another issue on our end, we will offer a refund or credit toward a future class.

Perishable Farm Goods

All perishable items are final sale unless there is a clear issue with the order.

Please inspect these items at pickup or delivery and contact us promptly if something is wrong.

Refund Timing

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

How to Contact Us

If there is a problem with your order, contact us with your order number and a clear explanation of what happened.

We do not promise to take back every item, but we promise to always be fair, practical, and honest.