Shipping Policy

We make and pack each order with care. Many of our products are handmade in small batches, so shipping times may depend on what is ready, what needs to set or cure, the weather, the farm schedule, and the season.

Order Processing

Most in-stock orders ship within 3 to 5 business days.

If an item needs more time because it is curing, setting, being made, or waiting on packaging, we will do our best to make that clear on the product page or contact you after your order is placed.

If no specific shipping time is provided, orders will be shipped within the time required by applicable law. If we cannot ship within that time, we will contact you with an update and any available options.

Shipping Area

We currently ship eligible products within the United States.

Some products may be available for local pickup only because of heat sensitivity, perishability, seasonality, limited availability, or other practical reasons.

Shipping Rates

Shipping rates are calculated at checkout based on the items ordered, delivery location, package size, weight, and available shipping methods.

Shipping charges are non-refundable unless the issue was our mistake or required by law.

Delivery Times

Delivery times are estimates only. Once an order is transferred to the shipping carrier, delivery timing is outside our control.

We are not responsible for delays caused by carriers, weather, holidays, incorrect addresses, rural delivery issues, natural events, or other circumstances outside our hands.

Shipping Address

Please enter your shipping address carefully.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect address, failed delivery, refusal, or failure to pick up from the carrier, the customer may be responsible for additional shipping charges before the order is resent.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages.

If tracking shows delivered but you cannot find the package, please check with neighbors, household members, your local post office, delivery carrier, or building/mailroom first.

We will help where we reasonably can, but we cannot guarantee replacement or refund for packages marked delivered.

Damaged Orders

If your order arrives damaged, contact us within 3 days of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• A short note explaining what happened

Once we review the issue, we may offer a replacement, store credit, or refund depending on the situation.

Please keep the damaged item and packaging until the issue is resolved. The carrier may require photos or inspection for a claim.

Heat-Sensitive Products

Some of our products are made with natural fats, oils, butters, and waxes. Balms, lotions, deodorants, candles, and similar goods may soften or melt in warm weather.

We pack orders with care, but we cannot control temperature exposure once an order leaves our hands.

Please bring packages inside promptly after delivery. If a product softens in transit, let it return to room temperature before opening or using. In many cases, the product is still usable.

We may delay shipping during extreme heat to protect the order. If timing is important, contact us before placing your order.

Perishable or Farm Goods

Some farm goods, food items, eggs, meats, or seasonal products may be available locally or by inquiry only.

Perishable goods may be local pickup only and are generally final sale unless there is a clear issue with the order.

Customers are responsible for inspecting perishable items at pickup or delivery and storing them properly after receipt.

Local Pickup

Local pickup may be available at:

Mindfully Made Farm
331 Keene Rd
Antrim, NH 03440

Pickup is by appointment unless otherwise stated.

Please do not come for pickup until your order has been confirmed as ready. We are a working farm, and pickup times may depend on farm work, animals, weather, market days, and product availability.

Farmers Market Pickup

When available, we may offer pickup at the Nashua Farmers Market or other local markets.

Market pickup must be confirmed ahead of time or selected at checkout if available.

Missing Items or Wrong Items

If your order is missing an item or you received the wrong item, contact us within 3 days of delivery with your order number and a clear explanation of the issue.

If the mistake was ours, we will make it right in a practical and fair way.

Questions

If you have questions about shipping, pickup, timing, or whether a product can be shipped, contact us before ordering.

Mindfully Made Farm
331 Keene Rd
Antrim, NH 03440
Email: mindfullymadefarm@gmail.com
Phone: 737-600-5163